Plans & limits

Every workspace where you are the owner. Workspaces shared with you never count. Deleting a workspace you own, or handing it to someone else with Make owner, frees a slot.

The owner plus every member. Pending invitations hold a seat too: an invitation is refused when the people already in the workspace plus everyone still invited would go over the limit. On Free that means you and two others, invitations included. Invitations expire after 7 days, and canceling one frees its seat at once.

Invitations sent from one workspace that nobody has accepted or declined yet. Since each one also holds a seat, the people limit is the one you meet first.

Every thing at every depth, things in Trash included. Emptying the workspace's Trash gives that room back, and so does moving a branch into another workspace.

Every comment on one thing. Each thing has its own count.

The number of different mark names anyone has used in a workspace. A name counts once someone has used it, and using a name the workspace already has adds nothing, so only a brand-new name can be stopped. Faves (the ⭐ star) never count. A workspace's list of default marks holds up to 8 marks on both plans. See Marks.

The total size of every image and file you have uploaded, across all workspaces: logos, wallpapers, cover images, pictures in content and attachments. One file can be up to 25 MB; an image for a logo, a cover or a thing's picture can be up to 3 MB and must be a JPG, PNG, SVG or WebP. Billing shows Storage used.

A new thing counts as one thing write, and so does each save that changes a thing's name, content, tags, emoji, icon or image. With auto-save on, each automatic save counts once. Moving, reordering, trashing and restoring count nothing. Comments and marks have daily limits of their own: each new comment and each mark you add counts once. All three start over at midnight UTC, and Billing shows Thing writes today.

The action stops and a Plan limit reached message says which limit it hit and the number. When Plus would lift the limit, the message carries an Upgrade button that opens Billing. Limits that are the same on both plans, such as the text limits and the Plus ceilings, show the message alone. The phone app shows the same message at the bottom of the screen.

Nothing you already made is deleted or hidden. The action that would go over simply waits until there is room.

A workspace whose owner is on Free locks to read-only when it goes over a Free limit on workspaces or people:

• The owner owns more than 3 workspaces. The first 3 in the owner's workspace switcher stay open and the rest lock.
• The workspace holds more than 3 people, owner included.

In a locked workspace everyone can still read everything. Nobody can add or edit things, comment, mark or upload. Trashing, restoring, moving and reordering keep working, and so does answering an agent's question, so you can always make room. The comment box reads This workspace is read-only, so new comments are closed. On the phone, the workspace shows a banner and an open thing shows a Read-only badge.

The other limits never lock anything. They stop just the action that would go over: one more thing, comment, mark name, upload or write.

1. Open Billing. Under Locked workspaces it lists each locked workspace, with its people count when that is the reason.
2. Upgrade to Plus, and every lock lifts as soon as the plan changes.
3. Or bring the workspace back under the Free limits: remove members or cancel pending invitations on its Members tab, and delete workspaces you no longer need or hand them to someone with Make owner.
4. To choose which 3 workspaces stay open, drag them to the top of your workspace switcher. The workspace pushed out of the first 3 locks in its place.

1. Open the account menu (your picture at the top right) and choose Billing, or open the pricing page.
2. Click Upgrade to Plus. Checkout runs on Stripe and accepts promotion codes.
3. Pay. You come back to Billing with a Payment received note, and the plan reads Plus within moments. Refresh the page if it still says Free.

• Current plan, and on Plus the date it renews or expires.
• Your usage: workspaces you own, storage used, thing writes today, and your comment and mark limits.
• Per workspace: each workspace you own, with its things and people against the limits, and any pending invitations.
• Locked workspaces, when any are read-only.
• Manage billing on Plus opens Stripe's billing portal, where you manage or cancel the subscription. For a subscription from the App Store or Google Play, the page says where to manage it on your device.

In the phone app, open the account menu, choose Settings, and find Plan on your Profile. It shows your current plan, your usage and any locked workspaces. On Free, Upgrade to Plus buys a monthly subscription through the App Store or Google Play at the price your store shows; it renews until you cancel it in your device's subscription settings. Restore Purchases brings back a subscription after a reinstall or on a new phone. On Plus bought in a store, Manage subscription opens the store's subscription page. See The phone app.

Plus counts on every surface, whichever way you bought it: the web, iPhone, Android and your agents all see the same plan. While you are on Plus the web opens no second checkout. A subscription from the App Store or Google Play is managed on your device, and the Billing page says where: on iPhone or iPad, Settings › your name › Subscriptions; on Android, Play Store › profile › Payments & subscriptions.